Any time order doesn't match our platform order creation rules, it is automatically canceled. We will provide a refund for the undelivered amount.
The most common causes of canceled orders:
The link is wrong, or the video/post/account has been removed or deleted
Stats are hidden/disabled/private - all stats should be enabled/public
Private content, page, account, etc.
Embed disabled - the video is disabled from playing on external websites (embedding disabled)
Restrictions that have been added to the video/image/account such as age or country
Mobile or desktop restricted
Risky content such as nudity or violence.
If none of these reasons match your video/image/account, so first that you should try to recreate the same order.
Please get in touch with us via live chat if your orders are canceled again.