Funds can be credited to your account within 4 hours after replenishment, but it takes much less time on average.

If after 4 hours the payment hasn't appeared, please, specify the following transaction details to our support team via live chat:

  1. The payment method used;

  2. Date and GMT of the transaction;

  3. The exact amount in USD;

  4. Transaction hash (in case of Bitcoin payment);

  5. For card payments - 4 last digits of your card and the e-mail you have entered in the payment form; for payments in BTC - the exact amount in BTC and USD, hash/TxID and URL of the transaction in text format & number of BTC wallet you have sent the funds to.

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